Property Owners

We want you to feel comfortable about what is happening with your home. It is completely normal to have questions along the way as the process can be new to many.

Frequently Asked Questions

What can CORE Restoration do for my water loss?

Our technicians inspect the area, gather information, take lots of pictures, and determine the source and seriousness of the damage.

Once the source is stopped, we move your belongings as needed, get rid of standing water, remove debris, set up containment, then set up the drying equipment.

Periodically, we will come to check the machines we placed and do more moisture readings. These are fairly quick visits. The time frame for the drying process is a little different for every loss, but on average this is 3-5 days. Once your space is dry, we remove the equipment and the mitigation is considered finished.

Please note, there is usually a wait time between the mitigation and the reconstruction. Estimates, insurance adjuster talks, permits, and industry-wide workloads all factor in how long this wait-time will be. This is not any indication of our value for you as a client, this is simply the nature of the construction industry.

What does the fire damage remediation process look like?

For fire damage clean-up, we work very closely with your insurance. Your contents are photographed and inventoried. After documentation, we will sort out what can be cleaned, and dispose of items that are a total loss. We take care of any excess water (which may be its own mitigation), remove debris and soot. We can do this with the highest standards and safety, thanks to our IICRC Fire and Smoke Restoration Technician.There is often a period of waiting before reconstruction begins, as so many details are being worked out with insurance adjusters. Our estimator will keep in communication with you and work diligently with your insurance.

What happens to my belongings during the remediation process?

We will need to clear the work area as much as possible. We photo-document where your belongings were so we can put them back where they originally were when the job is complete. We separate the items that can be salvaged via cleaning and drying, from those that are severely damaged, and those unaffected. If you have insurance, we will gather pictures and information for a proper inventory. You will be encouraged to gather valuables, documents, and the items you would like to keep accessible. Then we move your contents to another area of your home or business, if space allows for it; if not, we will transport them to a storage facility.

Since my home already needs reconstruction, can I make changes or improvements to my home?

Yes! When a home is significantly damaged and many materials must be replaced, it really is a great opportunity to upgrade the property. However, if your insurance company is covering loss restoration, they will only pay to return your home to its pre-damaged condition. Renovations are possible, but the difference between what your insurance company will cover and the cost of the renovations will have to be paid out of pocket.